Shipping and Returns
1. Delivery of the Product
Most pincodes in India are serviceable by Kaymo. In the event of any unforeseen circumstances due to which we are unable to ship Your order, the order will be cancelled and we will refund You the entire order amount.
If there is any dispute regarding the shipment of the product or services for the area not covered by Kaymo, Kaymo will not be responsible for the non-delivery of the product. Kaymo doesn't deliver items internationally. However, You can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.
In case You book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible. If You purchase multiple Products in a single transaction you may provide separate shipping addresses for each Product.
2. Return Policy for Products
2.1. If You receive a Product that does not comply with the specifications as per your original order, please get in touch with us on the customer care number or email us on firstname.lastname@example.org
2.2. Upon receiving Your complaint, Kaymo shall verify the authenticity and the nature of the complaint and if Kaymo is convinced that the complaint is genuine, Kaymo will take corrective action or replace the product. If the product is not available for replacement, Kaymo will refund the amount paid by you via your initial method of payment. If the complaint is frivolous or baseless, Kaymo reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Kaymo in this regard.
2.3. In order to return any Products, You are required to comply with the below mentioned conditions, viz:
Please notify Kaymo of receipt of a damaged/ defective product/service within 6 days of delivery to You. If You are unable to do so within 6 days, Kaymo shall not be held liable for the failure to replace the order;*
Products should be unused;*
Kaymo will arrange pick-up of the damaged/defective Product through its own logistics partner. If Kaymo is unable to do so, Kaymo will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Kaymo;
Products should be returned in their original packaging along with the original price tags, labels, user manual, warranty card and invoices etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned Products are subject to verification and checks by Kaymo in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
2.4. If a Product returned is duly accepted by Kaymo, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Kaymo or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Kaymo.
If the Kaymo service team can repair the Product, Kaymo will get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Kaymo.
3.1. Kaymo enables sale of a variety of Products. SHIPPING for all the products on the Website shall be per the company's policy, which may be changed by Kaymo from time to time.
3.2. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us, within 6 days, on our customer care number or write to us at email@example.com. Damage will be assessed in few days and a solution will be offered. The piece may be replaced or other corrective measure may be taken to address the issue. The final decision will rest with Kaymo.